@InProceedings{KSJa03b,

  author =	 {Ralf Klamma and Marc Spaniol and Matthias Jarke},

  title =	 {Virtual {C}ommunities: {A}nalysis and {D}esign {S}upport},

  booktitle =	 {{CAiSE} '03 {F}orum {I}nformation {S}ystems for a {C}onnected

                  {S}ociety. {V}elden, {A}ustria},

  pages =	 {113--116},

  year =	 2003,

  editor =	 {J. Eder and T. Welzer}

}